Google Apps Customers Not Happy With Downtime

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Paying customers of the Google Apps suite are starting to question the company’s ability to offer guaranteed services, like basic uptime.

Google seems to have problems keeping its uptime pledge to some paying customers of its Google Apps suite of hosted services according to PC World.

Little over a month after introducing Google Apps’ Premier version, which includes a 99.99 percent uptime commitment, Google is failing to meet that service level agreement (SLA) for an undetermined number of customers.

“Google has not met its SLA with me, that’s correct,” Grant Cummings, an IT professional from Ohio and Premier customer, wrote in an e-mail interview.

On Tuesday, Google Apps’ Gmail service suffered significant availability problems that began in the morning (U.S. Eastern Time) and were declared officially solved for all users early Wednesday afternoon. The problems also affected Gmail users who aren’t on Google Apps.

Loren Baker
Loren Baker is the Founder of SEJ, an Advisor at Alpha Brand Media and runs Foundation Digital, a digital marketing strategy & development agency.
Loren Baker
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  • I actually ranted on my blog about the uptime for the Webmaster Tools and received a prompt reply from Vanessa Fox, apologizing for the issues. That’s a little scary.

  • I said it before and I will say it again, Google merely succeeded in selling anything but ads. People expect and like Google services FREE. Once it costs money, they will start looking for alternatives.

    Online apps is something still experimental and they are trying to sell it. I love Google and care for their success, but doubt this is the right way. Sponsored Ads would do better there I presume.