GoDaddy DNS Attack

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Twitter is all alight with the news, jokes, and jabs as websites and email accounts hosted by registration giant, go black. Judging by some of the particular twitter babble, the Anonymous hotshot is hoping to catch a little limelight from the attack they claim to have personally launched just to see how much trouble it could make.

The true test is how will GoDaddy handle the massive customer service nightmare. Love or hate the GoDaddy marketing, many users stick with them because of the easy-to-use service and excellent customer care. Will this major meltdown drive customers to new Web hosts as Mashable recommends or will GoDaddy turn this into an opportunity to keep account holders happy in the midst of Web sorrow?

Recent News:

Go Daddy-serviced Web sites taken down in apparent attack

GoDaddy Outage Takes Down Millions Of Sites, Anonymous Member Claims Responsibility

Michelle Stinson Ross

Michelle Stinson Ross

Content & Outreach Goddess at AuthorityLabs
Michelle Stinson Ross is a digital marketing industry recognized authority on the outreach power of social media. She has worked as a community manager and... Read Full Bio
Michelle Stinson Ross
Michelle Stinson Ross
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  • Thorsten

    Sh*t on GoDaddy! My site is down!

    • The Rev

      Because it’s their fault, right?

      • Thorsten

        Yes, I think so. Don’t you agree?

    • This isn’t the first time GoDaddy has been hacked… Why wasn’t security taken care of last time?

      • Godaddy, unfortunately, has a history of focusing on being cheap.

        Hosting providers who focus on competing on price do what it takes to be the cheapest or among the cheapest.

        That means cutting corners. It also means they rarely focus on their customers.

        Hosting providers who focus on value place their focus on the customer.

        Until Godaddy changes the way they compete, you are going to have events like today in various forms.

      • Drew

        Just for clarification, a DNS attack doesn’t mean they’ve been “hacked” as in user information is stolen. A DNS attack simply means the attacker(s) have bombarded the sites infrastructure to the point it has to be taken offline for a period of time. The goal of a DNS attack is to make a site unavailable to its intended user base.

        Also, any site is susceptible to a DNS attack regardless of security/infrastructure, etc.

      • Drew

        I was referring to a DDoS Attack. My apologies.

      • Glenn Ferrell

        I agree with Drew. A DDoS is a brute-force assault. Has nothing to do with not installing security updates or other typical types of security-oversight vulnerabilities. Any hosting service could be the victim. And the larger they are the more likely they are to attract cyber thugs.

        WIth several clients on GoDaddy, some on 1&1 and some on Network Solutions, my experience has been that phone support and updates on GoDaddy are both very good. Network Solutions is alright and 1&1 is … well those of you on 1&1 likely already know 🙂 Any large hosting company could be a victim for something like this. And many of the small, more expensive hosting re-sellers would likely be victims by default.

        I have a lot more sympathy for the victim than I have for the *!@#*!s that brought down small business sites all over the country.

      • Thorsten

        Thank you for this good explanation. Now I understand it better and I see it’s no security hole of GoDaddy. Any supporter could be affected if a hacker has interests for him.

  • This should raise at least two questions outside of Godaddy’s response (which I do agree will be a true test):

    1. Does cheap web hosting lead to lost revenue?

    2. Can you find high value web hosting?

    Thank you.

  • Bluehost… Bluehost… Bluehost… but buy your domains through Godaddy 🙂

  • HostGator, BlueHost, etc. It just doesn’t matter. When you can buy hosting for pennies you should question the quality. If you are really a power user and not cheap look at WP Engine or for your wordpress site. My site speed has been smokin with them. Site speed affects SEO 🙂

    • Good day:

      “When you can buy hosting for pennies you should question the quality.”

      Agreed…. both Hostgator and Bluehost are owned by EIG. They are not different companies; but under the same umbrella.

      Both throttle with a heavy hand.

      Thank you.

  • Is this enough to make you take the pain of moving your sites and domains?

    • Michelle, one would hope this would be a wake up call for small businesses to review whether it is best to be at a hosting provider that sells through T&A (sexuality-based ads) that focuses on being cheap… to being with small businesses providers (checking local first) who may charge more, but are focused on providing higher values.

  • Lately, it seems like there have been a number of high profile outages. Whether it is the numerous outages at Amazon AWS, Google Apps, or this recent GoDaddy outage – one trend is that these are all very large infrastructures. With size comes attention. And with that attention, one must be vigilant.

    Here is another interesting blog on this outage:

    Hope you’ll find it full of interesting information.

    • Not all of the cloud outages are related to security issues such as the GoDaddy incident. That stated, Cloud hosting still has to mature to have the same stability as non cloud hosting.

  • Ok, question, it was my understanding that GoDaddy doesn’t actually own any servers that they sublease server space from Peer 1, is that correct?

  • J

    I forgive GoDaddy for being hacked. I don’t forgive them for the very bad customer service I got when I called them today. I told them on the phone that if the customer service didn’t improve, I would have no choice but to take my business elsewhere. He basically said, “Good-bye.” If they don’t want my business, I’m sure someone else does! I’ll just have to find out who…

  • After all the outages from all the different ways in the past year 1 name I have yet to hear called…. SquareSpace.

    Have I missed any bad news about them?
    If not I think I am long over do since giving them a fair shake on ver3.

    Any other suggestions?

  • Sam Jins

    I had a website hosted on Godaddy severs a couple of years back and it was under DDOS attack than.
    They suspended the site and were unable to solve the problem so I moved to a different host.
    Godaddy is a big NO NO for hosting!

  • I think that they should really started to work on their security protection, because this is really a big issue.

  • rico_suarez

    I will leave GoDaddy if Bob Parsons doesn’t put bounty on this MF’s head for $100K. This attack will not make me move, but lack of mad, persuasive will to catch this moron by all means will make me move.

  • I had a couple new sites temporarily hosted on Godaddy during this nonsense. Most of my stuff is elsewhere but I can tell you I surely won’t let it happen again in the future. This was pretty bad Godaddy, all those bucks and got smacked up like this…

    SEO 1 (not 101) – Your host must work

  • Thorsten

    That’s what GoDaddy says:

    Go Daddy Site Outage Investigation Completed

    Yesterday, and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

    The service outage was not caused by external influences. It was not a “hack” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and We have implemented measures to prevent this from occurring again.

    At no time was any customer data at risk or were any of our systems compromised.

    Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

    We take our business and our customers’ businesses very seriously. We apologize to our customers for these events and thank them for their patience.

    – Scott Wagner Go Daddy CEO


  • Thorsten

    Today GoDaddy paied to each customer a 1-month value of each site for the circumstances of the outages. This is really fair I think.