Verizon puts all issues on the table

SMS Text

Steve Rubel points us to this Mediapost article that reports Verizon is getting ready to launch an “all issues on the table” blog for consumers. First of all I think this is great because like Steve says

Right now – with the exception of tech knowledge bases – the majority of customer service issues are handed behind closed doors. There’s little way for consumers to learn from the questions posed by others and the response they receive.

If the point is for me is to learn from other people’s questions it better be easy for me to find and sort through them maybe even using a search feature. Yahoo! Answers does a great job with this and I agree with Steve that a white label version would be great for companies.

Cameron Olthuis

Cameron Olthuis

Cameron Olthuis

Latest posts by Cameron Olthuis (see all)

Download: Social Media Strategy
Where the rubber meets the road: A look at SEJ's own social media strategy.