Dr. Google

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Did any of you read the open letter to Google where Andy Beal complained that AdWords was giving him a headache? Well Google responded by sending Andy a package with a letter and a small bottle of pain relief. What a brilliant PR move by Google!
Not only does this show Google is taking steps in improving their
customer service, which is notoriously bad. But it also shows that
Google understands the power of viral marketing. They know we love this sort of thing and that it spreads like wildfire across the web.
Over the last few weeks we’ve seen giant corporations drop the ball with both customer services and buzz marketing. Google, on the other hand, steps up to the plate and knocks one out of the park. Watch and learn boys.

Cameron Olthuis

Cameron Olthuis

Cameron Olthuis

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