Twitter Sucks At Dealing With Abuse And Trolls, Says CEO Dick Costolo

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An internal memo sent out to Twitter employees, obtained by The Verge, reveals candid comments made by CEO Dick Costolo about the company’s shortcomings in dealing with harassment and cyber bullying.

Abusive behavior on Twitter is driving away core users, the CEO believes, which is why it has become a priority for the company to quell the rampant trolling.

Costolo takes full responsibility for his company’s failure to adequately address these issues. In the full company memo below, you can read what he intends to do about it:

We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years. It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.

I’m frankly ashamed of how poorly we’ve dealt with this issue during my tenure as CEO. It’s absurd. There’s no excuse for it. I take full responsibility for not being more aggressive on this front. It’s nobody else’s fault but mine, and it’s embarrassing.

We’re going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them.

Everybody on the leadership team knows this is vital.

Twitter recently released some tools to make it easier for users to report abuse when they see it, or if they are victims of it themselves.

This is yet another initiative in Costolo’s campaign to grow Twitter’s user base and make it accessible to more users. With it’s quarterly earnings call coming up tomorrow, the company needs to prove to investors it has a plan to not only accelerate its growth but prevent current users from leaving the network.

Matt Southern
Matt Southern is the lead news writer at Search Engine Journal. His passion for helping people in all aspects of online marketing flows through in... Read Full Bio
Matt Southern
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  • It’s hard for any social network to find the right balance between providing ease of use to good users and blocking the spam and abuse of others. Over the years Twitter has tightened up their RSS and API features to make it harder for a Script Kiddy to mess with them. However, as the IOT platforms emerged the Script Kiddy’s are finding new ways to abuse things, in short they are on the loose again!!