Rich Snippets: The Now-You-See-Them-Now-You-Don’t Phenomenon

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At recent search engine marketing conferences in Chicago and New York (#SESCHI  #SMXEast), Google’s Hummingbird announcement was the hot topic, generating endless buzz from industry experts and creating equal unease in the SEO community. 

Hummingbird is basically a flashing neon sign announcing that Google has shifted its primary search algorithm from keyword matching to semantic search – that semantic SEO isn’t a trend; it’s the new norm. The announcement triggered an intense new focus on how to get semantic markup done STAT . . .  and then how to earn the Rich Snippet enhanced listings on Google.

At some point, almost every conversation swirled around markup and Rich Snippets, and many of them included a version of this crazy-making anecdote: “I implemented markup about a month ago, and my search listings began to get Rich Snippets. But yesterday, all my Rich Snippets disappeared. What’s up with that?” To explain this unnerving phenomenon, we need to backtrack a bit.

What Are Rich Snippets?

Rich Snippets is a term used by the search engines for the enhanced listings on search engine result pages (SERPs). For e-commerce products, Rich Snippets typically include elements such as star ratings, number of reviews, product price and availability (in stock or not). For content articles, they include attributes like author, title, image, ratings, and publication date.

Rich Snippets make a listing stand out from the crowd and trigger higher click-through rates. The details in Rich Snippets (ratings, reviews, images, etc.) make it much clearer exactly what’s on the site. So when you click, you know there’s a greater likelihood of finding exactly what you want, which leads to higher conversion rates.

More traffic, better qualified users, increased conversion rates . . . no wonder websites are chasing Rich Snippets. And no wonder they’re thrilled when they get them, and freaked if they disappear. To earn Rich Snippets from search engines, your products/articles should contain markup and the semantic markup “vocabulary” adopted as a standard by Google, Bing, Yahoo! and others and now considered the global standard by the W3C (the World Wide Web consortium).

Once you implement markup on your site, Google analyzes the markup on a continual basis and, eventually, may award you a Rich Snippet like the ones highlighted in the comparison below of three product listings.  One has a full Rich Snippet, one has a partial Rich Snippet, and the third was not awarded a Rich Snippet in this particular SERP … even though all three have been awarded full Rich Snippets in other search results.

Rich Snippet listing Cable Wholesale over eBay and Amazon w-callout

Proper markup helps search engine crawlers find your products and web pages more easily. But that’s not all. They also increase Google’s “trust” in your site, because the markup helps Google verify what is actually on your pages/site. When Google “trusts” a website, it’s likely to rank it higher than sites it has reservations about. Even without a Rich Snippet being awarded, the markup is important so the web page is included as a relevant result to a search query in the new semantic search algorithms of Hummingbird.

In other words, although Google ranks sites and pages based on a number of factors, trust is a big deal.

In short, Rich Snippets are excellent for users, sites, and search engines. So it’s no surprise that on SERPs, listings with Rich Snippets trend toward the top.

A Privilege, Not a Right

Rich Snippets are awarded only after a site’s markup has been thoroughly analyzed by Google. This can sometimes take five or six weeks. However, many sites have been awarded Rich Snippets in as little as eight days. But here’s the “but”: Google is The Decider. It can give and take away Rich Snippets for its own hidden reasons, at its own discretion, and it does.

This mysterious, seemingly arbitrary give-and-take power is what sent stress levels soaring in the SEO crowd at SES Chicago and SMX East. Many people saw their sites’ Rich Snippets suddenly vanish and were afraid their rankings would, too. As a result, they’d spent hours trying to modify their code to prevent losing their Rich Snippets for good – even though they didn’t know why they’d lost them in the first place. But that’s probably not the right course of action!

Here’s a fresh perspective. In the process of implementing markup on multiple client sites, I’ve seen a pattern emerge:

  • About 10 to 14 days after the markup is done, Google will crawl a site and analyze the markup.
  • If all’s well, Google will then award Rich Snippets to some of the site’s pages.
  • In roughly 5 days, those Rich Snippets disappear, only to come back several days later.
  • This cycle may be repeated several times, on the same pages or on a new set of pages.
  • After about 8 weeks, if the repeated analytics don’t turn up any problems, Google will likely start awarding permanent Rich Snippets throughout the site’s products and articles when it matches all the algorithm criteria for any given search query.

Google seems to be using this now-you-see-them-now-you-don’t cycle of Rich Snippets to do three things: perform analytics across their new Hummingbird algorithm, understand the effects Rich Snippets have on a site’s search-results performance (inclusion, ranking, clicks), and track whether those results match Google’s algorithm expectations. It’s not so arbitrary after all.

The entire process of being awarded a Rich Snippet by Google can be exciting, frustrating, and time-consuming. But Hummingbird’s arrival has made it clear that markup is a) no longer optional, and b) have to be done right to earn Rich Snippets. Manual coding is tedious, costly, and error-prone. DIY tools often work fine, though they have a learning curve. Automated implementations are fast, easy, and often the cheapest.

Rich Snippets: Getting and Keeping Them

Google claims that adding markup won’t affect your rankings in search results but you should focus on having high-quality content that users want and share. Ignore the first and take the second to heart. While high-quality content is always vital, having Rich Snippets before most others do gives you an edge – it increases click-throughs and sharing, a combo that usually yields higher rankings.

Meanwhile, don’t be discouraged if your Rich Snippets do a disappearing act. Google is constantly testing and modifying its algorithms. Here’s the best way to react:

  • Leave your markup code as is for at least 8 weeks and just monitor the ups and downs of your Rich Snippets. They mean Google is continually analyzing your site.
  • As long as your Rich Snippets don’t disappear for more than two weeks in a row, there likely isn’t a problem with your markup.
  • If you panic and mess with your markup during this phase, you risk sending Google mixed signals about the authenticity of your web pages.
  • If you’re genuinely worried about the correctness of your markup implementation, have someone in the know audit your site for errors before you make any changes.
  • If after 8 weeks or so, you don’t have any Rich Snippets, or if you had some early on but they’ve been gone for weeks, something’s not right.
  • If you never received any Rich Snippets, there could be errors in your implementation.
  • If you got some Rich Snippets initially but they disappeared permanently – without your making any modifications to your markup – there are a couple of possibilities: If the markup was manual, not automated, there could be what are called coupling code errors; you’ll need a pro to sort this out. Alternatively, Google may have tagged your site for suspected nefarious black-hat SEO practices, and the punishment is holding back on Rich Snippets.

While marking up thousands of products or tens of thousands of articles can seem overwhelming if you don’t automate it, applying proper semantic markup to your site – and doing it right, so you get and keep those Rich Snippets  – is a three-way win: Search engines, users, and your site all reap powerful benefits.


Featured image (rabbit): Image credit: ljupco / 123RF Stock Photo

Screen shot (Rich Snippet): Screenshot taken 10/29/2013 of Google Search Result for query: Apple Nano Car Charger in White

Rich Benci
Rich Benci is the COO of Algebraix Data. Over the past 15 years, Rich has provided digital marketing initiatives to dramatically increase revenues for clients... Read Full Bio
Rich Benci
Rich Benci

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  • Neil Belliveau

    Thanks for sharing your insight on this. I had schema working on my sites for a while several months ago and them it disappeared well before the hummingbird update. I guess I’m going to go back and review the markup and make sure it is correct.

    • Rich Benci

      Neil — first check one of your representative pages in the Google Structured Data Testing Tool. See if there are any errors. Also check your Google Webmaster Tool “structured data graph” to see if Google has been consuming structured data from your site since you implemented. That should quickly lead you to the best resolution. Best! – Rich

  • David Deering

    Great article, Rich. Thanks for the insights. We have been seeing many suddenly lose their rich snippets and having no idea as to why. That of course could most likely be due to a Google algorithm. But it’s interesting to learn about the pattern you discovered regarding the rich snippet appearance “cycle”. Thanks for sharing that and for the tips.

    • Rich Benci

      David — there was definitely an algorithm tweak sometime mid-November that squeezed out rich snippets if the markup is delivered as a block of HTML. Google clearly wants the markup applied directly to the attributes in the template. –Rich

      • David Deering

        Interesting, Rich. Could you please explain a little more about what you’ve found in terms of the manner the markups are added to a page or site?

  • Manoj Soni

    Nice Writeup Rich, I have been working on Rich Snippets on B2B Service oriented websites, marking up service providers static pages becomes confusing specially with selecting right Schema tag (webpage or professionalservice for web design service page etc.), is it advisable to mark service page or just stick with organization, breadcrumb and postal address tags?

    • Rich Benci

      Manoj – thanks for the comment. You are allowed to markup a single web page with multiple types of Schema. So you can have: Organization; Address; AND Professional Services markup on one page. That would give you the most comprehensive coverage. For service providers, make sure you also have a corporate Google+ page, connected to the website via Rel=”publisher” tag (only need to do this once per website, not per page), Google uses that to authenticate the site and seems to be more powerful than markup for low visibility web pages. I also suggest using the G+ connection for the location as well.

      • Manoj Soni

        Thank you very much Rich for your response, This will definitely help me.

        Manoj Soni

  • Raviraj

    Going to implement the Schema for my projects as the clients was not allowing to add and test the schema benefits. I will share this post to my clients..

    Thanks Rich Benci for this informative information about Rich Snippets.

    • Rich Benci

      You’re welcome Raviraj! Thanks for you nice comments.

  • Akash

    I think some sort of detailed shake-up is going on. My site too has lost it. I don’t know whether it would come back or not.