SEO

Why Google Hates Payday Loans (But Loves Profiting from Them)

From an anonymous search engine marketing company working in the payday loan space. Published anonymously to avoid possible retribution from Google or other companies.

Google has taken some dramatic steps in recent months to address quality issues in its search results. Since the beginning of 2012, Search Plus Your World, Panda 3.2, Ads Above the Fold, Venice, Panda 3.3, Panda 3.4, Panda 3.5, Penguin, Panda 3.6, Knowledge Graph, and Penguin 1.1 updates have all been rolled out in addition to countless other changes to ranking factors, the algorithm, and the search results page.

So why are the results to some search queries still so bad?

Payday loans, while much maligned, are a credit product that some un-banked and under-banked Americans are forced to rely on. Regardless of its politics or opinion of the product, as the arbiter of search, it should be Google’s goal to serve the highest quality, most relevant, and authoritative results to its users in the organic results, in the local results, and in the paid results.

Google is miserably failing to accomplish this.

To illustrate, let’s take a look at the first two pages of results for the query “payday loans.”

What is a user’s intent when entering this query? While it could be an information query (e.g. What is a payday loan?), given the nature of the product and its short sales funnel, logic suggests it is probably a transactional query, meaning the user wants to know where he/she can get a payday loan.

What does our user find when they conduct this search?

The first result is a local result for the actual physical location of Moneytree, a bricks and mortar lender, which is a good result for the query, given that the search was conducted in Seattle.

image0011 637x508 Why Google Hates Payday Loans (But Loves Profiting from Them)

The second result (first organic result) is for a dance studio’s website that has been hacked and is redirecting/loading a broken lead gen or affiliate site. This site, according to OpenSiteExplorer, has 192 linking root domains, none of which include any anchor text about “loans” or “payday loans.” The spammers who hacked the domain most likely 301’d other domains they control to this one, probably cloaking them so only Googlebot sees them.

Razvan Gavrilas of CognitiveSEO conducted a more detailed analysis of this site in this post, showing that 40% of its link profile had been added in the previous two weeks and that it had the exact match anchor text “payday loans.”

image0021 637x510 Why Google Hates Payday Loans (But Loves Profiting from Them)

When this site gets removed, the people behind it can point those domains elsewhere to create a new spam or hacked site rank. If the domains they are 301’ing are devalued, they can drop them and replace them with others from an almost infinite supply.

The third result is not much better. It is ranking because it has “Seattle” in the domain name, signaling to Google that it is geographically relevant. The site itself has virtually no content. The content that it has is either spun or is clearly written by a non-native speaker, and the application link redirects to a third-party lead gen site that isn’t even encrypted by default, even though it asks for banking information and a social security number. OpenSiteExplorer shows a domain authority of 38 and only 27 commonly used anchor texts, nearly all of which contain the term “payday loans,” which is clearly over-optimization.

image0031 637x448 Why Google Hates Payday Loans (But Loves Profiting from Them)

 

The next four results actually aren’t terrible. There’s a page on YellowPages.com that lists local bricks and mortar stores in Seattle, a link to Advance America, a direct lender with bricks and mortar locations, a link to a Wikipedia article, and a link to an information page on the Washington State Department of Financial Institutions website.

This is followed by a second hacked site that uses the same underhanded techniques as the first site.

image004 637x551 Why Google Hates Payday Loans (But Loves Profiting from Them)

The news results for payday loans included a recent, legitimate article from Bloomberg BusinessWeek on the practice of lead generation companies auctioning users’ info, but it also includes a spam press release that is hosted on the Seattle Post Intelligencer site that was originally sourced from PR Web, a service that distributes press releases for anyone willing to pay their fee.

image005 637x446 Why Google Hates Payday Loans (But Loves Profiting from Them)

The second SERP is even worse. It’s dominated by churn and burn affiliate and lead gen sites or hacked, unrelated sites.

So what does Google get out of payday loans?

Money. Lots of it. Google earns more than 90% of its revenue from AdWords. According to Fahrenheit Marketing, the loan industry (broadly speaking, which includes mortgages, credit cards, etc.) is the second most expensive keyword vertical on Google with a top CPC of $44.28.

Google’s own Traffic Estimator reveals how profitable the payday loan segment is, driving at least $60,000 in revenue daily from payday loan keywords alone.
Click to expand images below.


image006 637x149 Why Google Hates Payday Loans (But Loves Profiting from Them)

Add in words like “cash advance”…

image007 637x166 Why Google Hates Payday Loans (But Loves Profiting from Them)

… “fast cash” …

image008 637x200 Why Google Hates Payday Loans (But Loves Profiting from Them)

You get the idea. Based on these examples and using Google’s own conservative Traffic Estimator data, Google could be earning $34 million a year from these keywords. Veteran PPC marketers know that Traffic Estimator isn’t totally accurate. SEMRush shows an average CPC of $15.97 for “payday loans,” $12.04 for “cash advance,” and $9.11 for “fast cash,” meaning Google’s earnings are likely significantly higher. Can Google live without this revenue? Certainly, but it’s not going to give it up unless it is forced to do so.

Even PPC ads aren’t delivering a good user experience.

Sadly, even expensive PPC ads aren’t delivering a quality experience. As seen in the SERPs captured above, the top ads are lead providers, tribal lenders, and offshore lenders. Lead providers exist solely to collect users’ information and then resell it to the highest bidder. Tribal and offshore entities leverage their affiliations with Native American tribes or offshore locations to circumvent state laws that are designed to protect consumers.

Many of the top ads include deceptive claims or outright lies that lead users to believe that new customers can qualify for as much as $1,500 or receive their money in as little as two minutes. Few legitimate companies can afford to compete with lead providers and tribal or offshore lenders, meaning consumers are forced to choose from the deceptive ads that lead to the companies that are out to extract the most profit from them.

Google has tried to address this…sort of…

Despite Google’s strengthened AdWords policies for short-term loan products that require websites to disclose things like APR, legitimate contact information, and a code of practice on responsible lending, many sites still don’t do this, or they legally can’t do this without violating federal regulations.

image009 637x433 Why Google Hates Payday Loans (But Loves Profiting from Them)

Where do we go from here?

Google has a vested interest in delivering a quality user experience. If it doesn’t, it eventually will lose market share (and profits) to competitors who can. So how can Google fix this?

On the organic side, Google’s crackdown on link networks is a good start, but it doesn’t stop unscrupulous sites from gaming Google through cloaked redirects and hacked sites. Some things Google could look at to detect these sites include:

  • Site Age & Domain Age – Many of the churn and burn affiliate and lead gen sites were recently registered and recently created. Legitimate brands in this space have been around for years.
  • WhoIs Info – Shady sites hide behind private domain registrations. Legitimate companies typically do not.
  • Unusual 301 Redirect Activity – Are there a large number of external domains 301’d to a site?
  • Link Velocity – How quickly are sites gaining links?
  • Keyword Anchor Text Usage/Over-Optimization – Google says it is already looking at this, but how could a site gaining hundreds of links with the exact same anchor text in a very short period of time be natural?
  • Nonsense Domain Names, Meta Descriptions, or Content – Many of the throwaway domains make little sense or include meta descriptions written in broken English.

On the pay-per-click side, Google could implement a solution similar to the one they used to deal with online pharmacies after they forfeited $500 million in ad revenue following a Department of Justice investigation. They could hire a third-party company to audit all the sites applying to advertise through AdWords to ensure they meet Google’s own stated requirements.

“Don’t Be Evil”

If Google wants to uphold it’s “Don’t be evil” motto, it needs to ensure that users receive relevant, authoritative, quality, and safe results, whether they’re organic or paid, for all of their queries, even when they are for products that many people may view in a negative light.

Image credit: Shutterstock / mikeledray

eb43099421531a04bc987a3246968689 64 Why Google Hates Payday Loans (But Loves Profiting from Them)
This writer is Anonymous....Anonymous could be many writers, Who knows?

You Might Also Like

Comments are closed.

10 thoughts on “Why Google Hates Payday Loans (But Loves Profiting from Them)

  1. I live in Seattle as well and see much different results than this – with the wiki page being number 1. I think their algo is changing on an almost daily basis esp for competitive keywords while they gather user data (exit rate, bounce, time on page, etc) so I would think these spam sites wont last.

  2. I would agree that the payday loan space online is extremely competitive and sometimes unfair. This blog post does a great job of illustrating some of the challenges we face. Playing by the rules will pay off for us in the long run. Google’s algorithm will continue to evolve, making it more difficult for some of these sites to find their way to the top of the search engine results page.

  3. The pace at which Google’s Panda keeps changing. I believe there is no chance of unethical links and sites able to keep their SERP stands any long. Even if they come up in the search, they tend to vanish soon.

  4. As you work in this space, is this also your strategy for ranking? I notice you wanted to remain anonymous but you never said why…

  5. Hey Anony Mous,

    This is a great post explaining the possible exploits of this niche. I’ve seen two-three payday sites in the last week alone that have abused this 301 redirect. Since most of the actions here are transactional (profitable) much money is spent on advertising, not the end user experience. I nfact some of the pages that rank 1-3 are so thin, that you do not see any real user experience possible.

    Google needs to tighten its grasp on thin affiliates. Thanks.

  6. If Google would align their algorithm with guidelines set up by reputable associations like OLA, then the companies making an attempt to represent their product honestly would have a better chance at beating out rogue affiliates. Bottom line though, despite it’s popularity, no business should be fully reliant on Google and if they are, then they’ve already failed.

    This article has really good information and hits on some of the major issues between Google and those working within the payday space. While I think remaining Anonymous is a little paranoid, some good points were certainly brought up.

  7. When Google updated it’s AdWords policy for short-term loan offers, we worked closely with our Google rep to ensure our payday loan lead gen sites were compliant. I think Google’s policy was a positive step but based on this article they are slow to find and address non-compliant sites. The basics of having a secure site when collecting bank account and/or social securirty # is essential. It is disheartening to see so many rogue sites get high ranking while valid, reptuable sites like the 150+ I have invested in over the years don’t get the love they deserve. I trust that Google will conitnue to learn from these flaws in their algorith and as long as us white hat guys keep playing by the rules we will survive for the long haul.

  8. I like how all of you are so optimistic that Google will sort this out – It’s now October and if anything it is getting worse. Google should be ashamed of themselves its not hard to find out which sites are being hacked and which sites are illegitimate when it comes to these payday loan queries. Even Matt Cutts knows of it and isnt doing anything.. after panda and penguin and all the ‘updates’ scammers can still get good traffic and £.. Well done Google!

  9. I work in the auto title and payday loan space in SEO too and I’ve definitely seen the shift in search results! EEEK, they’ve gotten worse and worse over the past 2 years. And with the additional maps spots it’s so hard to get clients above the fold anymore. I agree that Google needs to deliver lenders that are actually loaning money in search results and quit wasting consumers time.