How Texting and Driving Could Destroy Your Business [With Legal Analysis]

SMS Text

Did the title of my post get your attention?  Believe me, I wish texting and driving couldn’t destroy your business, but it unfortunately has the potential to.  In this month’s post, I’m taking a break from writing about technical SEO, Paid Search, Social Media Marketing, etc. to talk about something that can make even your worst search-related problem look like a walk in the park.

Last week I was driving on 95 behind a car that suddenly started to swerve from the middle lane to the left lane, and then back across to the right lane.  After a minute or so behind the person, I decided to pass the car to get away from the problem.  As I passed the car, I glanced over and saw the driver on his mobile phone.  He was typing, so he was either texting someone, emailing someone, or maybe even checking Twitter.  I don’t know about you, but experiencing that first hand on 95 at a relatively high rate of speed really brought home the danger of texting and driving. It would only take a split second for that person to slam into another car and possibly cause a fatal accident.  And for what?  To check the latest retweet or DM?

No Shortage of Examples, With Statistics to Back Up The Problem

You don’t have to look far to read about tragedies that resulted from texting and driving.  For example, a 47 year old woman who ran a red light while texting and driving and struck an SUV carrying a family of four (killing two people, a 4 year old girl and her 35 year old mother).  Or how about a 19 year old who was texting and driving and caused another car to spin out of control (killing two men, 38 and 50 years old).  Or the story of Sam Page, whose sister slammed into a telephone pole and died as they were texting back and forth.  The list of stories goes on and on…

In addition to the heartbreaking stories, the statistics about the effects of texting and driving are mind-blowing.  For example, a study by the Viginia Tech Transportation Institute (PDF) found that drivers who text and drive are 23.2 times as likely to be involved in a crash or near crash event than non-distracted drivers.  In addition, Car and Driver ran a test of their own, showing the delay in reaction time and how much further a driver traveled beyond the point they should have stopped when texting and driving.  The reaction time for both a 22 year old and 37 year old while texting and driving were worse than being impaired by alcohol.  They also traveled 31 feet and 319 feet further than they should have when texting and driving at 70 mph.  Imagine the damage you could do if you needed to stop at one point, but ended up traveling another 319 feet!

Although the concept of texting and driving is relatively new, the abundance of disturbing cases has pushed some states to act.  You can check out to view the states have passed laws against texting while driving and there’s even a recent push against truckers and texting (which obviously makes complete sense).  But as we all know, there’s a difference between passing legislation and actually changing driver behavior.

The Business Impact of Texting and Driving

I think most of us clearly understand that you can either kill other people or kill yourself when texting and driving.  That’s obviously the worst case scenario, but there is another dangerous aspect of getting into an accident from texting (although not as grim as killing someone or being killed).  I’m referring to the potential business impact.

Let’s say that you get through an accident relatively unscathed.  Maybe you just end up with some minor injuries and the other people involved are still alive (although their cars are damaged and they possibly have a broken bone or two).  Are you really out of the woods?  What’s the potential impact for you professionally?  What can happen to the business that you worked tirelessly to build, the job you’ve been working 70 hours a week for, and your reputation?  Unfortunately, in our litigious society you’re far from being out of the woods.  Instead, you can find yourself neck deep in the woods.  And the woods I’m referring to aren’t filled with furry little bunnies and cute woodland creatures.  Instead, the legal woods are filled with rabid lawyers, judges who don’t like young punks with iPhones, and people looking to take advantage of our legal system.  Yes, welcome to America.

Business Owners Take Heed

If you are a consultant, run your own business, run an agency, or if you’re an executive at a company, you need to address the problem of texting and driving now (before you’re neck deep in the scary woods I just mentioned).  And by the way, this also relates to your employees and not just your own behavior.  On the flip side, if you’re an employee at a company and have a company-issued cell phone, you should also listen up.  The legal system is a two way street, and you can also find yourself in court.  More on that below.

Texting While Driving, A Legal Perspective

Last year I wrote a post titled, “Lawyers, Guns, and Twitter: Who Owns Your Twitter Account?” which addressed social media account ownership.  In the post, I introduced various scenarios along with my view of who actually owned the accounts created and managed by employees.  I gave my perspective as an online marketer and then I asked a lawyer I know from Princeton (Mike Pisauro) to review the scenarios and give his input from a legal-standpoint.  Needless to say, we didn’t see eye to eye on all the topics.  🙂 I decided to use a similar format with this post.  I’m going to list several potential business scenarios regarding texting and driving and then have Mike give his legal view.

So without further ado, let’s get started.

Scenario 1: The Owner of the Business Causes an Accident By Texting and Driving

Let’s say you run your own business, and like most business owners, you have a mobile phone that’s used mostly for professional use (although you do receive personal calls, text messages, and emails on the phone).  You ended up emailing back and forth with a client while on the road since there was a big project underway.  As you were looking down to send that last email, you rear-ended a minivan with a family of 4 inside.  You hit them at 50 mph and there were several injuries.  You can forget about that client for now, since you’ve got bigger fish to fry.  So, what can happen as a result of the accident?  Can your business be sued? Can you be sued personally?  How about both?  Are criminal charges possible?  This is where I’ll hand it off to Mike for his input.

Mike: I have to agree that texting/emailing, tweeting, etc. while driving is dangerous and prevalent and we have all seen drivers all over the road while trying to do something on their phones.   It can also have a profound impact on an employer.  I will preface all of my answers with a few caveats.  First, like many things in law some of the answers to these questions depend on where you live or in this case where the accident occurs.  I practice in NJ and in PA but that does not mean that a Maine judge will treat each scenario exactly the same way as a NJ judge.  For some of these scenarios, we need more information to make a full evaluation of the merits of each case.  I am assuming for each of these scenarios that there was not a company policy against using a smartphone while driving. I am also assuming that the motor vehicle was owned by the employee/owner personally and was not a company car.   I am also assuming that the employee is really at fault for the accident.

There can be several different theories of liability for the company that I would probably look into and try to assert in a complaint against the driver and their employer.  For this post, I have decided to apply the theory of respondeat superior.  i.e. can the employer be liable for the actions of its employee.  I am not looking at whether the employer or another particular employee could be liable for causing a distraction to the driving employee.  I am not sure that issue has ever been decided by a court in a reported decision. Assuming the theory of liability would be allowed by the Courts, it is too fact specific and jurisdiction specific for easy analysis (and the blog post would be even longer than it is now).  I decided to go with respondeat superior because it is almost universally accepted and would be a much easier case for the plaintiff’s lawyer to pursue.

With the caveats out of the way, this scenario is very clear.  From the get go the business owner will be personally liable for the damages to the car and to the people.  It is a basic tenant that a person who commits a tort (causes an accident) is personally liable for that tort.  I think that in most, if not all jurisdictions, the business in this situation can be sued as well.  I will explain my reasoning for this decision in one of the scenarios below.

Whether the individual can be charged criminally for the accident really depends on too many factors.  Criminal law is very state specific.  For example in NJ, traffic offenses are quasi-criminal.  The anti-texting law in NJ makes it a traffic offense subject to a $100 fine.  Other states may differ depending on their statutes.  There are 7 states that have bans on talking on cell phones while driving without a hands free system.  There are 21 states that ban texting.  In addition to state laws, there can also be local laws impacting the use of cell phones while driving.  Also the severity of the injuries could also impact whether criminal charges are asserted by the State.

Scenario 2: An Employee of Your Business Causes An Accident and Injures Other People

In this scenario, your employee is not injured after having the accident. It’s the person he hit that’s in bad shape.  Let’s say the person he hit is in critical condition as a result of the accident.  To make matters worse, the person that was hit runs her own business and is the primary source of income for her family (she has a husband and three kids).  It ends up that she doesn’t have short term or long term disability either.  What if this person sues your employee?  Can the employee then sue you since he was emailing you on his way home about company business?  Will the insurance company decide to forgo a settlement and come after the business instead?  Again, good questions and Mike is ready to answer them.

Mike: Both the driver/employee and the employer will be named as defendants.  If the plaintiff’s lawyer does not know initially about the employer, they will be named eventually.  Also, if the employer is not named by the Plaintiff than the employee could file a third party complaint to bring the employer as a third party defendant in order to avail themselves of the business’ insurance coverage.  Both the employee and the employer normally would have insurance to cover the accident.  Both insurance policies will normally be available to help satisfy any judgment against the defendants.  In most cases the insurance company will defend the defendants and will not disclaim coverage.  If the Plaintiff’s injuries are substantial enough or the defendants did not have adequate coverage; the Plaintiff would then seek to recover the excess judgment personally from the employee and the employer.  The recovery could be in the way of levying wages; seizing bank accounts; or selling of assets like homes, office buildings and equipment.

Even though the employer will be named as a defendant the question really is should the employer be liable for the accident.  There are at least two legal tests to determine whether an employer should be liable for the actions of its employees:  (1) enterprise theory followed by California and (2) Restatement (Second) of Agency followed by NJ and many other jurisdictions.  California’s enterprise theory is more expansive than the Restatement.  Under the majority rule (or the Restatement) the question of whether an employer should be liable for the actions of its employee that causes an accident is whether the employee was acting with the scope of the employee’s employment at the time of the accident.   A Court would look at the following factors in deciding whether the employee was acting on the behalf of the employer at the time of the accident:

  • is it the kind of work they are employed to do
  • was it within the regular location and time of employment
  • was the work to benefit the employer
  • whether employer has reason to believe that the alleged act would be done
  • whether the act was similar to authorized acts
  • whether the activity was done through equipment provided by the employer
  • whether the act was criminal in nature

The above criteria are some of the questions a court would seek to answer.  Different courts in different jurisdictions may weigh the criteria differently.  Also, there is no requirement that all of the criteria need to be satisfied.  For example, I do not believe that the Court would care whether the smartphone was employer provided or owned by the employee in finding the employer liable for the actions of the employee in this scenario.  In looking at this fact pattern many of the criteria are answered in the affirmative.  It is clear that the employee was within the kind of work they were employed to do.  It is an employee’s responsibility to answer their employer’s questions and email/texting is a very common method of accomplishing this.  As an example of something not work related, the accident happened because the employee was eating dinner on the way home.

The question of whether the act (texting while driving) was within the time and place of employment is murkier, but I think that question would be answered in the affirmative by a court.  The employer expected to be able to reach their employees 24/7 and provided the technology to accomplish that goal.  It is part of the search industry and many others to use computers and smartphones to accomplish projects and this frees the employees to work in any location: the office, the coffee shop, at home or by the pool.

Since the employee was answering questions posed by the employee’s boss the act was clearly to benefit the employer.  (I am assuming that the questions were work related not personal in nature).

Clearly since the employer provided smartphones to the employees and expected to be able to reach the employee 24/7, the employer should clearly have reason to believe that its employee would respond to emails. The smartphone was provided by the employer so this clearly satisfies the criteria that the equipment be provided by the employer.

As noted above, texting while driving is not criminal or at least not in NJ so this escape would not apply.  Texting may be against the law but it is not a crime to do so in NJ.

In the end, the employee will be found liable for the Plaintiff’s injuries.  You are always responsible for your torts.  It is also very likely that the employer will be found vicariously liable for the actions of its employee.

Scenario 3: A Contractor You Hired Causes An Accident By Texting and Driving

Let’s say you end up hiring a contractor for a short period of time to help with a spike in work.  The contractor is not an employee of your company, does not have a company-issued mobile phone (from your company), although he does have his own mobile phone that’s used for work.  If that person causes an accident when texting or emailing you about a project while on the road, can you be liable?  Can the contractor come after you personally or your company even though he’s not an official employee?  Let’s hear what Mike has to say.

Mike: This is a much harder question to answer than the ones above.  By definition, an independent contractor is not an employee.   There are several factors to determine whether a person called an independent contractor is really an independent contractor and not an employee.  That discussion is for another article.  The Courts must decide, before looking at the criteria noted above, that the person is really the servant of the company.  “Servant” can have a broader reach than mere employee.  Assuming that the person is really an independent contractor, the Courts probably would not look any further, without more facts, and determine the company is not liable.

But for arguments sake, assume the Court goes further into the analysis.  In this scenario, it is not clear that the company could expect the independent contractor to email the company while driving.  There is nothing in the fact pattern to suggest that the independent contractor was responding to a request from the company or that the company had an expectation of instant responses.  The independent contractor was using their own equipment as you would expect an I.C. to do.  Therefore, the equipment criterion is not met.  While the scope of work the contractor was performing is not clear, I am assuming it is one that could include emailing.  There is nothing in here to suggest that the email was for the purpose of furthering the employers’ business.  In short, this could be a hard sell for a lawyer to convince a judge that the company should be liable for the actions of its independent contractor.

As to who would sue who, it is more likely that the plaintiff’s attorney would sue the company than the contractor would sue the company.  If the relationship between the contractor and the company is known to the plaintiff’s attorney, the company will be named as a defendant.  But being named as a defendant is not the same thing as being liable for the accident.  The Plaintiff will still have to prove that company should be liable for the actions of the contractor.

Summary: Think Twice Before Texting While Driving (And Prepare Your Business Now)

I hope this post didn’t scare you too much, since that wasn’t my intent.  The topic is obviously an important one on several dimensions, especially as mobile devices get more robust and our cars come equipped with more functionality.  As Mike explained, there is a lot of grey area involved with the scenarios presented in the post. That said, it’s best to prepare for the worst BEFORE anything happens.  You don’t want to have to deal with the scenarios listed above on the fly.  Just like with my post about Twitter account ownership, instituting an employee policy setting the expectations of the employer on emails, texts and telephone calls in general, and while driving, is a strong idea. Then the policy has to be enforced, because a policy that is ignored more than it is upheld is not worth the paper that it was written on.  While a good policy may not protect you at all times from liability to third parties, it will at least help in defending your company.

So the next time you’re on the road and you hear that message arrive on your mobile phone, think twice about checking it.  You might just end up in a hospital, in jail, or in the dark scary woods with rabid lawyers. I don’t know about you, but those places don’t sound very fun to me.

Glenn Gabe
Featured SEO Writer for SEJ Glenn Gabe is a digital marketing consultant at G-Squared Interactive and focuses heavily on SEO, SEM, Social Advertising, Social Media Marketing, and Web Analytics. Glenn has over 18 years of experience and has held leadership positions both in-house and at a global interactive agency. During his career, Glenn has helped clients across a wide range of industries including consumer packaged goods (CPG), ecommerce, startups, pharmaceutical, healthcare, military, education, non-profits, online auctions, real-estate, and publishing. You can follow Glenn on Google+ here.
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  • toputop

    Good story and long explanation.

  • StraightTalk

    Thank you for taking the time to touch on the dangers of texting and driving. You're right, it is extremely dangerous and can have serious implications on lives of the innocent and guilty. I want to help put an end to the texting while driving habit and created Teens Against Distracted Driving, where individuals can take a pledge to quit texting behind the wheel and receive a free bracelet. Feel free to check it out at

    • Glenn Gabe

      Thanks for providing a link to your site. I can tell you that researching this post was one of the most disturbing things I've had to do. I could not believe the tragic stories I was reading. I hope you gain traction (if you haven't already).

  • Hannah

    Iconosys, Inc. Launches SMS ReplierTM for Smartphone Safety

    Life-Saving Mobile Phone App Solves the Safety Problem of Texting While Driving (TWD)

    ORANGE COUNTY, CA–(Marketwire – April 7, 2010) – Texting while driving (TWD) continues to be one of the most dangerous threats on our nation's freeways, yet at any given time, over 800,000 people are engaged in this practice. Despite high-profile campaigns to discourage the practice, including Oprah Winfrey's “No Phone Zone” pledge drive which has attracted and signed nearly 2,000,000 pledgers, TWD continues to cause untold damage on our nation's (and the world's) roadways. According to the National Health Transportation Safety Authority (NHTSA), distracted driving practices, including texting or reading emails while driving, accounted for approximately 6,000 deaths and 500,000 injuries in 2008 alone.

    Check them out on their website ( or their twitter!

    • Glenn Gabe

      I need to check this out in more detail, but I love the idea. I saw a Blackberry app is coming soon. I'd like to be part of the beta group if possible.

  • adamle

    Thank you very much for this detailed and important post.

  • Sharma Infoway

    Hey Glenn, nice work, thank you for information.

  • Sheru P

    Or…have courses where people can practice texting and driving…there would be far less accidents if people had the tools and skillset required to text responsibly and judicially while driving. Like if people could use their knee better to steer for example.

    Its why no one talks about the radio, hotdogs, changing a CD, fiddling with the iPod, applying lipstick…we've all been doing these so long – we're good at it now.


    • Glenn Gabe

      I'm assuming your comment is a joke, but I'll quickly reply anyway. You're saying that people should practice NOT LOOKING AT THE ROAD as they text and drive? I'm not sure how you expect people to pull that one off…

      If you can, go back and read the tragic stories that I listed in the first part of the post. It might change the way you think about texting and driving. The statistics are extremely disturbing.

    • Mike Pisauro

      Sheru we still talk about accidents caused by eating, or changing stations/cds, or applying makeup or shaving. When those accidents occur the police merely issue careless or reckless tickets. There is not a special statute prohibiting those like there is with cellphones.

  • goldsteinmedia

    Glenn this is a problem that should never have been an issue. Texting and driving don't mix. It's like oil and water but apparently people are just too stupid to realize the real dangers. Talking on the phone while driving is dangerous enough. People should look at your story and realize the it doesn't just efect them or the people the hit, it effects many more parties.

  • Hire virtual assistant

    There would be far less accidents if people had the tools and skillset required to text responsibly and judicially while driving.Texting and driving couldn’t destroy your business, but it unfortunately has the potential to.

  • Adam

    For anyone with an iphone, it is impossible to text while still looking elsewhere because of the lack of individual buttons that we were accustom to in previous phones. Fine with talking on your phone, texting is a walk down another path detailed nicely above. Nice post Glenn.

    • Glenn Gabe

      That's a great point Adam about mobile device keyboards (and the iPhone in particular). Even looking down for a second or two could cause a serious accident (especially at high speeds). Thanks for your comment.

  • executive coaching

    This article is great! The scenarios are scary but I had some fun reading it. Seriously speaking it is generally known how bad it is to text while drawing, for many reasons.

  • I_Drive_Focused

    Awesome post!

    For anyone who wants to fully understand corporate risk and liability associated with distracted driving check out this white paper

    For anyone who wants a simple software application to prevent distracted driving check out this post on TechCrunch and get try ZoomSafer for free!

    • Glenn Gabe

      Thanks for your comment and I'm glad you posted a link to ZoomSafer. I'm going to download the app today and try it out. I think the concept is brilliant. I'll let you know what I think.

  • TextArrest

    Thanks Glenn. While there are many mobile apps out there that help remove “some” of the distractions associated with mobile phone use, the real answer is that the only safe mobile phone use for a driver is NO MOBILE PHONE USE. I encourage you to look further into the studies that show hands-free mobile use to be just as distracting as holding your mobile phone while you are driving. Our brains are simply not wired to allow us to do both effectively. Please take a moment to check out TextArrest (, a safe driving solution designed to ensure those driving a car are not distracted by any kind of mobile phone use.

    Also note that Oprah has declared April 30th National No Phone Zone Day, and has gained the support of a number of safety minded organizations, including NOYS (National Organizations for Youth Safety), NHTSA (National Highway Traffic Safety Administration), and TextArrest. We hope you will do what you can to further promote this important issue on April 30th as well!

    Thanks again for the great article. We look forward to hearing what you think about TextArrest!

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