eStara and Sensis Search Engine Test Pay Per Call in Australia
Sensis launched a pay-per-call pilot on its search engine, sensis.com.au, powered by eStara’s click to call technology. Using eStara powered pay per call ads, users can initiate a phone conversation with advertisers. The partnership was announced at this week’s Kelsey Group Interactive Local Media 2005 (ILM:05) conference.
“Sensis is very excited to offer Australia’s first ‘Click to Call’ solution, a leading edge technology,” said Alex Parsons, Group Manager sensis.com.au. “We’re committed to delivering innovative advertising solutions and encourage advertisers to participate in the trial to help grow their business, by driving direct phone leads from search results.”
The service will be offered by Sensis at flat-rate pricing through the pilot. The company plans on migrating to auction-based pricing in 2006 and expects advertisers to pay a higher rate due to the increased value of phone leads in comparison to clicks to a website. Calls are free to the end-user.
Analysts predict pay per call advertising to become a $4 to $5 billion industry by 2009. “We’re seeing rapid acceptance of pay per call in the local search market,” said John Federman, CEO of eStara. “By providing this service to its advertisers, Sensis is showing that they are thought-leaders in the industry.”
Here is some interesting info on Pay PEr Call and customer satisfaction : “To measure customer satisfaction, Sensis is offering post-call surveys to end-users. eStara surveys of directory customers have found over 92 percent of click to call users said that they would be more likely to contact an advertiser that offers click to call over one that does not, and 95 percent of users said a click to call option made it more likely that they would visit again in the future. Plus, nearly 90 percent of users said that click to call ‘greatly’ or ‘significantly’ enhanced their experience using online directories.”