GoDaddy Customers Lose Business During DNS Attack #GoDaddy

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Registration and hosting giant, GoDaddy, and its customers spent the better part of the working day on Monday in crisis mode.  Both website and email accounts hosted by GoDaddy were offline for several hours. Although GoDaddy has no official comment as to the cause of the service disruption, self-proclaimed members of the hacker group, Anonymous, claim responsibility. One member in particular would like to take full credit for themselves. Judging by twitter traffic yesterday, the main sources of Anonymous information would like to distance themselves from the hack.

Whether or not Anonymous will take official credit for the massive service disruptions, customers world-wide suffered downtime and lost business.

Tweet thread on TweetDeck

Customer reactions ran high yesterday in commentary on twitter and on various blog posts about the outage.  The comment thread on an article posted on even included calls for a class action lawsuit against GoDaddy for the loss of business for the day. More reasoned users were openly discussing their options for moving their business away from the GoDaddy servers and calling for a criminal investigation into the hacker claims.

Considering the scale of the breakdown in service, GoDaddy was successful in restoring service as quickly as possible to its customers.  The question will be, was it enough? How much of the fallout will GoDaddy have to clean up? How much of it can GoDaddy blame on an outside hack attack? And, how much responsibility will individual customers have to take on to secure their online businesses?  GoDaddy has an opportunity to either earn some much needed good-will capital or continue to be vilified by many in the Internet community.


Interim CEO of GoDaddy, Scott Wagner denies hacker claim.

The service outage was not caused by external influences. It was not a “hack” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and We have implemented measures to prevent this from occurring again. – From Official GoDaddy Press Release

Does this make you feel more confident about the service provides it’s customers?


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Michelle Stinson Ross

Michelle Stinson Ross

Content & Outreach Goddess at AuthorityLabs
Michelle Stinson Ross is a digital marketing industry recognized authority on the outreach power of social media. She has worked as a community manager and consultant for several brands to increase brand awareness, raise the visibility of special promotions, and train their teams to use the social space to connect with media influencers and the public. Michelle is part of the marketing team at AuthorityLabs and co-hosts #SocialChat, a Twitter based live chat that covers a variety of topics geared toward social media marketing (Mondays at 9 p.m. ET). Her passion for social media marketing has made her a regular conference speaker at events like ClickZ Live, and Search Marketing Expo. She has also been a featured guest on Webmaster Radio and several industry Hangouts on Air.
Michelle Stinson Ross
Michelle Stinson Ross
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  • Lately, it seems like there have been a number of high profile outages. Whether it is the numerous outages at Amazon AWS, Google Apps, or this recent GoDaddy outage – one trend is that these are all very large infrastructures. With size comes attention. And with that attention, one must be vigilant.

    Here is another interesting blog on this outage:

    Hope you’ll find it full of interesting information.

    • CEO Scott Wagner’s comments track with what you are saying. What will you do to keep your business up and running in the face of this happening again?

  • Thanks for jumping on this Michelle. I’ve seen a lot of posts blaming GoDaddy customers for being GoDaddy customers, as if this outage was a karmic reward for doing business with douchbags. That strikes me as blaming the victims and it rather bugs me. (I’m not suggesting you’re doing this though history suggests that GoDaddy has acted quite douchey over the years) My point is, the thousands of webmasters affected have stories, lives, and businesses. I’d like to see an article on how deeply they were affected and how they could use secondary and tertiary DNS settings protect themselves from future attacks.

    Again, thanks for this coverage.

    • Great suggestion, Jim. Anybody have follow up for us on how this outage has affected your business?

  • Good day:

    This issue should hopefully raise some questions to stewards / managers of small businesses:

    1. Does cheap web hosting lead to lost revenue?

    2. Can you find high value web hosting?

    3. Would it not be better for small businesses to support one another vs. going with large corporations like Godaddy, who advertisements sell on sexuality, where one will be treated with value vs. being just another number?

    Also, Hostgator, Bluehost, and hundreds of other companies are owned by EIG whose focus is cheap hosting. They throttle with a very heavy hand. While probably everyone in the world, at least by now, knows about the Godaddy outage, the heavy throttling could be far worse for small business owners as they may not know when customers can get to their sites.

    Thank you.

  • Vinton Cerf

    It is reassuring to hear GoDaddy Interim CEO Scott Wagner’s statement that “We have implemented measures to prevent this from occurring again.” However, given GoDaddy’s position as the Internet’s leading domain registrar, website and e-mail hosting company, it was nothing short of negligent for GoDaddy to not have implemented those measures previously.

    And what is the deal with GoDaddy requiring customers who were impacted by the massive outage of 9/10/2012 (which appears to have been every single GoDaddy customer) to have to request a (woefully inadequate) credit equivalent to the cost of one month’s service …and to request it within seven days? Their customers did not request to be impacted by the outage, so why should they have to request a credit? Clearly, this was intended as a way to limit the cost of their goodwill gesture, while reaping the benefit of being seen as making amends for this massive outage.

    I believe a class action is clearly indicated, on behalf of the the tens of millions of customers who were impacted by GoDaddy’s failure to ensure the availability of their systems. My recommendation is to reject GoDaddy’s token gesture, and thereby preserve your status as a member of the class.

  • My company website has been hosted on goDaddy for 14 years. This is the FIRST time I’ve experienced any outage. I received an email from Scott Wagner with an apology and 1 months credit. He made no excuses but owned up to the problem, apologized, and compensated me with a credit. I can count on one hand the number of companies that provide AWESOME customer service. GoDaddy is at the top of my list. I will continue to use them and recommend them to my clients.