Facebook Explains the “Report” Feature

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facebook reporting guide

When one of Facebook’s 900 million plus users clicks the “Report” button, the world’s largest social network has multiple security teams ready to take immediate action. On Tuesday, Facebook posted the following information on their blog concerning the “Report” button:

“There are dedicated teams throughout Facebook working 24 hours a day, seven days a week to handle the reports made to Facebook. Hundreds of Facebook employees are in offices throughout the world to ensure that a team of Facebookers are handling reports at all times.”

The post emphasized that the social network currently handles reports in 24 languages and has offices located around the world to ensure the site and its users are safe and secure 24/7. Based on the type of report that Facebook receives, User Operations forwards the report to the Safety team, the Hate and Harassment team, the Access team, or the Abusive Content team. For example, graphically violent material is forwarded to the Safety team, and a user that has lost access to their account or had their account hacked is referred to the Access team.

Once the appropriate Facebook team has properly reviewed the report and completed its investigation, one of three possible outcomes occurs:

  1. The content is deemed acceptable and within Facebook policies, so no action is necessary.
  2. The content is found to violate Facebook policies and is removed from the site.
  3. The content is extremely offensive or illegal, and the investigation is escalated to include law enforcement.

When a user is found to have violated the Facebook Community Standards, User Operations may disable certain privileges, prevent further sharing, or revoke/limit future access to Facebook.

In addition to the Facebook teams, the company also works closely with outside groups and experts, including law enforcement, suicide prevention agencies, the Safety Advisory Board, and the National CyberSecurity Alliance.

By releasing this information, Facebook is attempting to reassure 900 plus million users that they are actively protecting them, while simultaneously discouraging the “bad guys” from breaking the rules in the future.

Sources Include: Facebook Safety
Image Credit: Facebook Safety

David Angotti

David Angotti

After successfully founding and exiting an educational startup in 2009, I began helping companies with business development, search engine marketing (SEM), search engine optimization (SEO),... Read Full Bio
David Angotti
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  • Shrishty Jha

    Its waste. it doesnt work! i had tried this last year. I kept on reporting FB Help Center about the lost page that was created by me and my friend. But never received any help from FB Help Center. Stop making false claims just to lure customers.

  • Mike

    I’ve tried using the Report feature before but I’m not exactly sure if it works since a year after, the offensive page is still there.

  • Charles Dare

    I tried to find an email address on Facebook to report a guy member of a Nigerian gang that was arrested late last year operating in India ..Momodu Julius now operating in Nigeria with 500+ friends to pick operators for his organization from, he offered to make me a member I thought he was in an Oil gas Company under the name Prince Julius Momodu ..but after receiving scam letters from so called Tripoli Military commander with lots of gold I got suspicious.. Now I,m getting more scam invites from Hyundai Motor Corp with $50,000 cheque offer for helping my favorite charity..
    Facebook doesnt care they make it impossible to find a way to send them copies of these scams ..they just promote the criminals by allowing they`re pool of friends to enlarge the “Prince ” has whire anted a dozen of my friends and comments in their naive pages..I didnt delete him because I like the enlightenment and empowerment group but they should know who is the sites administrator..he plays with settings so others cant see my posts then re posts as his own from what I deduce..Facebook crininal support organisation