Description
We’re Search Engine Journal (owned by Alpha Brand Media). We have been covering the search industry and digital marketing world since 2003 with in-depth and actionable guides, tips, trends, and insights – plus breaking news and analysis from the Search Engine Journal team and hundreds of expert industry practitioners. We serve 3 million monthly pageviews, 1.7M visitors, and more than half a million social followers.
We are a 100% remote US-based company, with team members in 6 time zones and 7 countries. We have had a remote team in the Philippines for over 13 years.
We’re looking for an organized, service-oriented individual to help support our growing sales team and client base! This support role is vital to the core success of the business and will report to the Sales Director.
As Sales Support Specialist, you will be mainly responsible for post-sale advertising campaign management, client communications, and reporting for designated accounts, while also assisting with internal sales operations such as optimizations, research, reporting, and general administrative tasks.
Skills and Qualifications
- 2+ years of relevant experience in similar roles, 3-5 years preferred
- Knowledge of digital marketing fundamentals
- Familiarity with the tools applicable to this job
- Strong written and verbal communication skills
- Attention to detail
Preferred Competencies
- A systematic and organized nature
- A propensity to nurture relationships and be of service
- A growth mindset
Tools applicable to this job: Google Workspace Apps, Asana, Pipedrive, PandaDoc, Slack, Calendly, Google Analytics/GA4, Google Data Studio, Excel, PowerPoint/Google Slides, WordPress, Woocommerce, MailChimp, LinkedIn Sales Navigator, Hunter IO, Big Marker, Zapier
Responsibilities and Duties
- Manage client advertising campaigns from post-sale to end-of-flight: set up executed contracts in Asana, facilitate campaign kick off calls, gather assets from clients, and organize deliverables for deployment
- Friendly and professional communication with clients on all things related to campaign delivery, reporting, special requests, and troubleshooting any issues
- Liaison between client, sales, marketing, finance, IT, project management, editorial, etc.
- Update internal inventory tracking sheet and editorial content plan with new campaigns
- Help set up branded content in WordPress
- Vet contact lists for client lead generation campaigns
- Set up weekly/bi-weekly/monthly client reports using designated templates, Google Data Studio, and other reporting attachments as needed, deliver to client at end of flight
- Maintain detailed knowledge of the advertising products and services we sell, as well as the brands/accounts and customers/readers we serve
- Facilitate audits and clean ups of campaign delivery workflows to ensure processes are clear and efficient
- Assist Sales Director with general administration and research as needed
- Ensure metrics are up to date across various sales materials
- Produce slide deck for monthly leadership sales presentation to include metrics and updates pulled from the CRM, sales team Slack channels, client feedback emails, campaign recaps, and revenue reports
- Support sales team with lead database management and clean up as needed
Why Work at SEJ?
- Full-Time Remote. You will be working from home in your pajamas, or whatever you want to wear.
- We manage by execution or goals. So long as you get a lot of work done, we’re happy campers.
- Complete Work/Life Balance. If you’re routinely working more than 45ish hours, you’re gonna get a friendly talking-to. We want you to be operating at 100% capacity, which means that you need to rest.
- You Can Be Yourself. You don’t have to put on a fake, professional face. You can just be yourself.
- Major Opportunities for Career Growth. We are not trying to just be a small business. We promote quickly once we identify talent. It doesn’t matter what your credentials are – it matters what you get done.
- Strongly Anti-BS. Anybody in the company can (and is expected to) tell the CEO when she is wrong. There are no bureaucratic or BS rules getting in the way of getting work done.
- No Micro-Management. Once you’re trained and have demonstrated you know your stuff, we are pretty hands-off. In fact, if you need external management to stay on-task and motivated, we probably aren’t the place for you.
- Supportive Environment. We don’t operate via intense stress or unreasonable top-down deadlines. Everyone wants you to be successful – internal politics are at a minimum here.
- No Toxic People Allowed. We try very hard to screen people to be the best culture fit for our team. Imagine working with people who want to see you succeed instead of tearing you down – how nice would that be?
- We’ll Invest in Your Training. We want you and everyone to get better constantly. You’ll be learning new things all the time, and are strongly encouraged to invest time every day to learn new things, improve your system/work process, and just generally try to make your life easier.
This is a full-time contractor position. You will be paid a monthly base retainer, plus a contractor bonus to help you pay for private healthcare insurance, your internet access, and other expenses.
Pay: $1800 USD/month
Status: Full-Time | Location: Remote
Disclaimer
The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
How To Apply
If this sounds like the opportunity you have been searching for, we would love the opportunity to connect.
