UPDATE : Since writing this and contacting some Googlers, my Google account was unblocked at 2 am last night, EST. Thank you Google for the prompt response, although those were some very stressful 15 hours or so.
Google, I am a very lucky American who is living the dream of owning or being a partner in several small businesses. Each of these businesses utilize Google’s GMail and Google Docs, in an effort to cut down on infrastructure costs and keep an open stream of communication between all employees, contractors and clients.
Since Google has decided to take my account away from me, the nucleus of our company communications has been taken away and now is replaced by a black hole. My small business communications are now ruined until my account is reestablished.
Furthermore, my clients all contact me via email addresses associated with my Google Account. Now, when these clients attempt to contact me, or send over time sensitive documents or reports, these emails are now send to a voided account, and now, since Google has decided to block my Google Account, GMail is now serving this negative message to my clients and business associates :
“Technical details of permanent failure: Account disabled”
Thank you Google, you have shone a most negative light on my business with my clients.
Mobile Google Accounts and Blackberry Synching
Google, you have given me along with many small businesses the means to easily streamline my communications with GMail and Google Accounts, but now you have taken this away with no warning, giving me no time to prepare by downloading my address book or other contact information.
Upon purchasing my Blackberry, I was enthralled to set up my Google Accounts application, which synchs my mobile device with Google Calendar & GMail, alerting me of meetings, calls and opening up my GMail address book to my Blackberry.
The Opening and Closing of Google
Such Google openness led to the ability to manage my business communications on the fly, after or before meetings, on the runway waiting for a plane to take off, or even in the car during heavy traffic. I have been a loyal user and evangelist of Google Accounts and GMail up until this point, now you have taken this away from me and my businesses.
Your Google Docs are marketed with the ability for businesses or individuals to easily collaborate on work and assignments, to work together and share information.
My business bought this philosophy, we were sold on it, but now not only has collaboration been taken away by Google disabling my Google Accounts, but the documents which I did not back up, because of the trust which was established with Google after all of these years.
Furthermore Google, I had fallen for GTalk, the trimmed down and super fast messaging service which almost everyone I know in the business world and in the personal world uses. I use GTalk everyday, for 8 to 12 hours a day, it’s always on, it’s always running. Google has become part of my life. Please give me a lifeline Google, instead of swiping this secure rug from underneath me, my company, my AdSense earnings and Google Analytics.
Now the joke is on me Google. After being an advocate for cloud computing, networked email and open communications, Google has taken this all away from me. My mistake; trusting Google and not backing up everything I had stored in my Gmail account.
GMail Changed The Game
GMail changed the way we read and store email. After years of being loyal to Yahoo Mail or my PC based mail, I made the switch over to GMail. GMail is the most painless way to store and sift through archived files and emails. Now all of my business emails which were stored on Google are gone. But not only my business emails, but the personal mails I have sent over the years including some of the last written correspondences with lost loved ones and dear friends, now gone, and I do not know if temporary or permanently, because Google has not given me this information.
Google, instead of just blocking my Google Account, please give me a reason. Please tell me why. Or give me a warning.
I am now an innocent victim of Google. My business communications just took a massive blow. Luckily, I do backup my documents offline .. but not every conversation, every conversation I have opened up to Google and trusted them to serve relevant advertising to which keeps my GMail free. Instead, what was once free is now taken from me. As are those writings, those memories, those all important directions, reports, invoices and business communications.
Google, dear Google, Why Have You Taken Away my Google & GMail Accounts?
Dear Sir/ Madam
I would like to use my Gmail address (pet690@gmail.com) your help would be appreciated if it can be restore for me Please.
Thank you
P jacobs
My gmail account has been blocked for the past month. It just happened one day for no reason. I’m furious!!!! It’s really messed me up.
The worst thing is they wont respond to my messages.
I’ve given up and wont use a google service ever again.
RIP stevewheen@gmail.com
I just happened across this site, I was looking for something else. I just had the same thing happen two weeks ago. I contacted google and they told me that all I had to do was go to a certain page and reset my password, didn’t work. I have contacted them over and over and two weeks later, still no answer. You do not know how happy I am that I only used the account for play and not my business.
Ok, I understand the frustration something like this causes but what I do not understand is this. Why on earth you run your own business and not use an email from your domain? As far I know email accounts come with even shared hosting including with your hosting package.
You have the domain searchenginejournal.com use an email from it. Is the proper thing to do and helps with your business when you contact your clients.
Personal email accounts maybe useful for private use, but when I receive an email from a professional, who talks about his site I always compare the email account with the domain in question. Is far easier to trust someone who has an email from his given domain than from a personal one.
Google, Yahoo and all other providers of email services may suspend accounts any time they want and no reason or explanation has to be given. It’s their service and as you understand they reserve every right about it. So for business purposes use your domain based emails. Blaming the email providers for this is plain wrong as far I am concerned.
Only a matter of time for this
I pay google for additional storage (for photographs) and find that my account has been disabled. I use my account only to store (and mail) my photos.
No response to mails either..first company I have come across who won’t respond to paying customers.
really annoying.
I thought that I had a gmail account set up, but I forgot my password and had to redo it and then I thought that it would work, but I can not get to the in box and have tried all that I know to do, I thought that I finally had every thing set, but I can only get on my computer at certain times since I am close to Mexico and my Verizon Wireless was picking up a tower in Mexico and Verizon wanted to make me pay roaming charges so I told them that I woul quit using the Wireless until I leave Del Rio, TX on the 7th of March, so I can only get on here when the Marina is open. They are closed on Tuesday and Wednesday so I can only get on here during the other days and then some times it is being used by other people so I might not get on here for a few days. Can you help me? My son has gmail and wants to chat but so far I have not been able to get it set up.
Thanks Ken
All of a sudden yesterday I couldn’t get access to my Gmail account. I have been a user for years and have never had issues. At some point yesterday evening I tried logging in as usual and got a prompt saying ‘the username or password you entered is incorrect’. WTF????!!!! I was logged in earlier in the day and everything was fine. Now I’m completely stuck! I’ve filled out every online form I can as we all know that Google doesn’t offer phone support. This is so so frustrating as I really need my account. I will lose so much info if I have to start over. I don’t understand why I can’t get account access. This is so unfair.
i have a account on gmail by today onwards i cannot access my account and i received a message the url is blocked
my gmail account is disabled can any one help me.i tried account recovery process but it may not work.my user id is “choudharypreeti12@gmail.com”
plz help me………….
QUOTE:
“Mihai Secasiu on Oct 19, 2008 at 3:15 pm:
I was just a matter of time till something like this happened. But you kind of deserve it. Paid and reliable email hosting really isn’t that expensive, Even a dedicated server isn’t so expensive anymore Running business from a gmail account…what a joke. You could at least use your own domain and switch your MX immediately after they locked your account so you could still use email even if you could not use gmail.”
Are you kidding me? So everyone with a paid M$ Outlook mail client has had no problems? Pa-LEEZE… In this day-in-age, the old adage “you get what you pay for” doesn’t apply. Open Office and countless other apps built over the last 2-3 years have proved that.
Google have ignored several messages. Used for x 7 . Disabled accounht. No reason given. Have written twice to their legal department. It’s very upsetting knowing any guy from Google can just rifle through your private emails. Google are now officially the bad guys. Use Yahoo.com, Ask.com as search engines, Google has gone power crazy, now taking over Twitter. Seems they are hell bent on gagging and controlling people. I’ll post a reply IF I’M WRONG, but seems to me like Google is taking over the whole world of information and it’s up to us to move away from Google monopoly and oppression. Yahooo!
This happened to me, but it was resolved. My account wasn’t taken away, per say, it was stolen. It took me 3 weeks to resolve. I would happily pay for a Google account if I could get customer service. Now, if something goes wrong it’s a black hole.
Same thing happened today with me my blog,orkut account,all gone.The people at google don’t even bother to give you a reason.Dont know what to do.*–
hi all,
good news.. my gmail account has been enabled by the google team.
last thursday, i.e 07/05/09, my gmail account has been disabled. i have sent the open letter to google team giving all the information like, when i opened the gmail account, what all they have asked. i gave correct information, after that they have re-enabled my account. now i am able to access my old 10000 mails.
please any of your’s gmail account has been disabled, send a filled security form to google team with all the information correctly. They will sure re-enable your account.
Thanks
Ravi
My account is disabled and there is no reason given, I have selected to delete orkut account, i don’t know if its bug which deleted /disabled my account. I have tons of emails in that inbox.
I hate google, there is no security/ independence from google, i feel like slave
Ananta
Too be honest – I’m a bigger fan of Dogpile than Google. They support charitable causes and work with all independent search providers to give a good mix of results.
People are too lazy when it comes to search and want it all to be laid out for them in one engine. Problem is, Google, MSN and Yahoo all pick what shows up where.
Research is meant to be RESEARCH – so look around for solid results.
BTW – Dogpile.com just launched a new site called http://www.DoGreatGood.com – and their donating a portion of there revenue to Petfinder and the ASPCA.
Great that theres a way we can help dog adoption programs at no cost.
Does anyone know an actual person that works for google whom I may get in contact with. Someone hacked my google account and deleted my YouTube account along with my gmail. I cant log into my Youtube because it said I have to get the password from my gmail. Please help, I would greatly appreciate it. Please email me.
email at steph3030@gmail.com
Great stuff! thanks for sharing
I got into gmail because some one I was going to dicuss a job with wanted to converse there. After trying to signup, I found that it would not accept the password when I try to sign in the second time. Then when I went to the path of locating my password, I was directed to enter the user name wich I did, then it said to type the characters I saw in the picture. There were no letters. So now I can not get out of gmail. The biggest problem is that I am using Craigslist to search for work and when you find somethiong you want to send a resume to, you will find that you can not do it because the instant you click on their address you are sent back to Gmail. So you can not apply for any work. Is this mpore of the damn “CHANGE”?
my gmail account suddenly has been rendered unoperational…it simply says ’sorry, your account has bee disabled’-….can any one be so kind as to let me know what I should do?
thanks!
This is so so frustrating as I really need my account.I cant log into my You tube because it said I have to get the password from my gmail.
its more than six days my gmail account is disabled without . kindly do the needful
user name: ritzy.sk.s@gmail.com
Google Apps are a great way of doing business! Even with six sigma (99.9997% accuracy), there will be a remote possibility of errors.
I do feel though that it is better to build redundancies specially when we are talking of critical information.
Thanks a lot …. this will really be very helpful and the matter of the fact is the whole content fall so smoothly at place …. make it very readable …. appreciate the effort.
I CANNOT GET INTO MY E-MAIL AND I AM VERY UNHAPPY WITH GOOGLE………
This needs to be rectified soon. My amexus@gmail.com account has my educational materials. There has been either a “jacking” or there is a serious issue with the Gmail servers.
I can prove the account is my own without difficulty. Also, my spouse is active US Navy and our correspondence depends heavily upon the Gmail account I have. I want my account back Google.
Dear Goggle,
I just came back from vacation and now I can’t get into my gmail account. Usually it goes right to my gmail when I log in. Now it goes to the Goggle home page and asks for my user name and password. Then it won’t accept them. I have used alstone28 and the password. for some time now. Help!!!!
Goggle, Now you won’t accept my comment that I submitted! What’s up??? I am set up to go directly to my gmail account. I even have it under favorites. Nothing works. Instead I go to the Goggle home page which asks for my User name which is alstone28 and for my password. It won’t accept either of them. I need to get into my email for I just came back from vacation and have lots of them. Alice Nerenstone
I can’t get into my gmail account , why ?
Why can’t I get into my gmail account ?
It happened to me as well. Simple solution, do not use free web mails for official purspose.
you use free email for business?
what are you , crazy? ( only a question not an attack)
gee, you can buy professional real email server time for $8 year.
you cant afford real email. Are you kidding?
wow.
worse you complain about something that is free.
ever heard Gift horse in the mouth.?
tell me how did that change in the last 1000 years.
tell me.?
tell us all. Tell Gerry Springer. or Jerry Rivers.
First me and my wife lost our personel google page it started going to the google home page instead and when i tried to go to support all i got wascan not acces this page but i still had my gmail account then a couple of days later we lost acces to gmail to does anyone know what is going on with google? I talked to someone at one of there offices and he had know clue what was going on and could not tell me anything except go to the support page witch i cant acces. I am so agrivated even though i have opened a yahoo account i am missing alot because i am out of work and used that email account for contact for employment.
I’m with you guys just found out after trying for 2 hours and I can not get into my acc. I give up = (
I talked to someone at one of there offices and he had know clue what was going on and could not tell me anything except go to the support page witch i cant acces.
you use free email for business?
what are you , crazy? ( only a question not an attack)
I already have an account but when I give my security aswer it will not except it! I know that it is the right nswer,why wll it not except what I have put in to it? this is very frustrating and I am getting very discouraged.
I have multiple Gmail accounts and need to delete all but one of them. How?
Arrogance of Google has outgrown one exhibited by Microsoft. I am stepping away from Google altogether. No mail, no chat, no GA, nothing. F!@#$%g Nazis.
So what IS the contact email or how do you people seem to get hold of gmail tea, thats NOT just a FAQ or recomendation of what is wrong. I want a real person to email but they have it well rigged that its difficult to email them! I started an account for my business, then closed it after i found i could just set up a 2 addresses for one account, then after finding i actually couldnt, id already closed the first. I have business cards with the address, so i NEED it back, but seems even though that account is ‘dead’ and removed, its not available to sign up with again!!! What is going on there!!! any ideas??
My account was suddenly disabled by Google at the end of October. No explanation and no reply when I contact Google. 20days and counting. If you know any way I can get the account re-enabled, pls let me know.
It’s unbelievable they want us to store docs and things with them but they have the power to zap all access on a whim. At least give users notice!
People will never learn… Sure, cloud is cool, BUT always have a local backup. I do have GMail account, as well as mail provided by Google on my domain. I can not imagine not operating e-mail through my ,ail client )Opera M2 in my case). Google can cut me off flr whatever ‘reason’, I will still have all of my mail as well as contacts etc. Then, just say FU to Google, establish an account with a orivuder with better customer service, and inform your contacts…
Little info – I am not sure why they might have blocked you account sir, but sometimes they do so after sending a large amount of messages in a short period of time – I’ve learned that while trying to send a standard message to large number of contacts… Well, there are specialised services for that.
was gpoing through my mail today on gmail and suddenly i get this disabled google account. I have lost all communication, as I keep all addresses andimportant emails there. If they’re not reliable, why dont they just close. For sure i will use something an email software from now on, and save from time to time
Imagine an adept company like Google, –a company of the most brilliant technical talent on earth– today accusing me, a grandmother of violating GMail terms. My violation? I forgot my password!
So I cant access my account because they wont let me reset my password. What a circular bit of insanity. I only used Gmail once, and that was from my Blackberry. Is using Blackberry a violation of Gmail terms.
My only other violation?…. Was it faithfully using google for years since its “invention” and trusting them to have a good product?.
I am so sorry I was so faithful to Google. Now I see them in a different light.
I suppose many of us will start trying a new search engine after being treated like the posters on this site.
Sad. We really had learned to expect good things from Google products.