With JP Rangaswami, SalesForce Chief Scientist Before the themes, we should discuss what Gamification is and isn’t Salesforce regards Gamification as an engagement tool and defines it as: “The use of game design techniques, game thinking, and game mechanics to enhance non-game contexts.” This type of gaming convention is familiar to the new generation of …

Jason Wells

10:30 – 11:30am: Understanding the Mobile Customer Journey Jason Wells, CEO ContactPoint, Twitter 1. Tell us about your first SES conference experience. When was it and what did you take away from it? My first time speaking at an SES conference was at SES New York earlier this year, just before we launched LogMyCalls. And …