Local Search

Google Local Business Center Dashboard Overview

The Google Lat Long Blog has announced their roll out of the Local Business Center dashboard containing local listing and search data.

Initial data available in the Local Business Center:

Impressions: The number of times the business listing appeared as a result on a Google.com search or Google Maps search in a given period.

Actions: The number of times people interacted with the listing; for example, the number of times they clicked through to the business’ website or requested driving directions to the business.

Top search queries: Which queries led customers to the business listing; for example, are they finding the listing for a cafe by searching for “tea” or “coffee”?

Zip codes where driving directions come from: Which zip codes customers are coming from when they request directions to your location.

Indeed, when I logged into my Google Local Business Center account I found a scaled down Google Analytics type Dashboard waiting for me.

clip image002 0016 Google Local Business Center Dashboard Overview

The top field on the Dashboard shows how many times users saw my particular business listing, how many clicks were for more information from Google Maps, how many clicks were for driving directions and how many clicks were delivered to my website.

The middle field on the Dashboard provides a top search queries bar graph.

clip image004 0005 Google Local Business Center Dashboard Overview

The last field shows where driving directions came from.

clip image006 0004 Google Local Business Center Dashboard Overview

The right rail shows all of the data I have provided to the Google Local Business Center and includes a link for editing my data.

clip image002 0017 Google Local Business Center Dashboard Overview

Providing search data to businesses listed in the Google Local Business Center gives business owners yet another level of insight into how their business are performing online.

The review is provided by Tim Cohn, Google Adwords Professional. Here is Tim’s Google Profile and blog on search marketing. Follow Tim on Twitter.

aa02a2c16082f3368a83e252ab417fd9 64 Google Local Business Center Dashboard Overview
The review is provided by Tim Cohn, Google Adwords Professional. Here is Tim's Google Profile and blog on search marketing. Follow Tim on Twitter.
aa02a2c16082f3368a83e252ab417fd9 64 Google Local Business Center Dashboard Overview

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5 thoughts on “Google Local Business Center Dashboard Overview

  1. Let me tell you a story of how Google local put me in debt. First we have to go back… 2 years ago, Google gave my Local Business listing the #1 place for my service and location. Today, I wished they never had and here’s why:

    Finlly, people that were searching for my services were finding me- and rightfully so! After all, I’m not only the best on my location, but one of the best in my industry, credited with multiple awards and years of expertise. At the time, I was so happy with Google that I would have kissed their shoes. They gave me the means to connect with clients where my limited resources could not.

    My home business grew to more than I could handle by myself. I needed to hire help, but to do so, I needed to get an office. I hired an attorney to draft up a business plan and we shopped it to the banks. Our pitch was simple “We need this much to expand- we’re making twice as much so it won’t be hard to pay back.” The loan was approved.

    I paid thousands for all the right licensing, hired 2 employees and moved into a warehouse. As sales increased and I expanded my inventory. Here’s where it turns bad:

    We moved into a warehouse lot with similar businesses. We all shared the same street address but different suites. One day, callers started complaining about products that we didn’t even carry and services that we didn’t perform. Turns out, one of our competitors had managed to rack up multiple negative reviews on his Google local listing and it had somehow MERGED with our listing.

    Now, dealing with damage control isn’t so tough. We explained to callers that they had the wrong number and gave them the correct one. The icing on the cake- when our business came to a screeching halt- was when we found that our phone number was nowhere to be seen. No one called for our business. To put it lightly, our phone lines had become the enemy.

    For nearly 2 months, we struggled with finding new customers. We passed out flyers but that proved to be ineffective. We heavily relied on Craigslist advertising. In fact, that was our ONLY source of revenue.

    Google was no help. They would not even entertain the idea of listening to us. What baffled me the most was how a company that employs 20,000 people (that’s right, twenty-thousand) didn’t have a single person to answer the phone. Here’s Google’s phone number, call them and ask them about anything and see what happens: (650) 253-0000. They will shut you down like a light.

    Like a broken record, Google’s android receptionists repeatedly chanted the anthem of: “We do not offer tech support for ‘free services’. We do not offer tech support for ‘free services’. We do…” Ok, as a professional I can understand that a business would not give free support for a free service, but I was willing to PAY. Alas, there was no one at Google that would take my money. Then I remembered that I had paid Google thousands of dollars in Adwords, a $21 Billion dollar company and they couldn’t help me.

    Finally, I ended up deleting my Google Local listing. I created a new one and waited a week for my conformation code. After verifying the code I searched daily for my listing to appear. About a week later I found it… It was on page 4. I’m sure you can figure out what happened in the proceeding weeks. We liquidated.

    There’s an old proverb: “Don’t put your eggs into one basket”… Whether that’s true or not, I know that basket is not Google.

    Thanks for debt,
    Out Of Business