Comments on: Why You Should NEVER Use AMEX with Google AdWords

By: Jonatan

Jonatan — Thu, 07 May 2009 08:36:36 +0000

Adwords is excellent.
But sometimes rejects many credit card in the process.
I hope the ad prices to drop in the near future.

By: jeff smith

jeff smith — Wed, 18 Feb 2009 20:21:36 +0000

google adwords works for me very well and i will always use it.

By: SEO Web Design

SEO Web Design — Mon, 21 Jan 2008 01:58:00 +0000

I did not know about that…Nice article.

By: Adam Sharp

Adam Sharp — Fri, 26 Oct 2007 20:24:30 +0000

This happened to me with Amex 3 times. By the 3rd time , I was pretty harsh with the customer service rep. “No, you don’t understand. If this happens again, you’re losing my business. Period.” Hasn’t happened in the year or so since.

That sucks about not being able to do invoicing because of the chargeback, I wasn’t aware of that.

By: Christine

Christine — Thu, 25 Oct 2007 20:37:43 +0000

We had the same problem at my company with AmEx and Yahoo. They rejected the initial charge we made to put money into the account because it was a “large amount of money being spent on the internet” and seemed suspicious. Apparently $500 is a large amount of money to be spending on the internet.

By: Dotcom Exec

Dotcom Exec — Thu, 25 Oct 2007 18:38:08 +0000

I have used my personal Platinum AMEX since January for my company’s Adwords accounts. Monthly billing ranges from $30k-$90k, and I’ve never had a chargeback.

By: Greg S

Greg S — Thu, 25 Oct 2007 17:56:14 +0000

I’ve spent well over a million on an Amex card with not a single issue. I’ve gotten kind of hooked on the points I’ve accumulated, been to Europe with 4 kids three times, so when Google asked me if I wanted to go on invoicing I asked for a discount to compensate me for the difference. They declined. So did I.

By: Joshua Steimle

Joshua Steimle — Thu, 25 Oct 2007 03:23:56 +0000

We’ve experienced the same thing with some of our clients’ Amex cards. They’ll get declined for $400-500 charges, then they’ll call Amex, Amex promises not to do it again, and sure enough, it happens again. It’s never an issue of being maxed out, it’s always “fraud protection”.

By: Anon

Anon — Wed, 24 Oct 2007 18:13:08 +0000

A somewhat related tale, though not AmEx. Had one client dispute $35 worth of AdWords charges and the credit card credited them.

After this, without warning or explanation, Google suspended ALL of my adwords accounts, though they were on different credit cards, different IPs, etc. The only thing in common was they were all in the same Webmaster Tools account.

By: Tony Wright

Tony Wright — Wed, 24 Oct 2007 16:53:42 +0000

Hmmm. I’ve used Amex for years with Adwords, in some months charging more than $500,000 on the card. I even got a black card for a little while because of this. Usually, with a new account or new card I do have to hand-hold the fraud department, but I’ve NEVER had a chargeback, just a denial of charges. Interesting experience though.