Social Media and Customer Service: Keep Your Loyal Customers Coming Back for More

Is your business providing the most responsive customer service possible?  Consumers are making decisions every day based on social media interactions.  Social platforms like Facebook and Twitter aren’t just for brand exposure and marketing.  These two-way communication tools are becoming the option of choice for customers who have issues or questions.

This infographic, produced by Desk.com, highlights the customer service opportunities that social media offers businesses both large and small.  Scroll through to learn more about how many internet users are turning to social media for customer support, what demographic segments prefer help desk response via Facebook and Twitter,  and how you can get more out of your business use of all things social.

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The Social Help Desk Revolution — Brought To You By Desk.com
Michelle Stinson Ross

Michelle Stinson Ross

Content & Outreach Goddess at AuthorityLabs
Michelle Stinson Ross is a digital marketing industry recognized authority on the outreach power of social media. She has worked as a community manager and consultant for several brands to increase brand awareness, raise the visibility of special promotions, and train their teams to use the social space to connect with media influencers and the public. Michelle is part of the marketing team at AuthorityLabs and co-hosts #SocialChat, a Twitter based live chat that covers a variety of topics geared toward social media marketing (Mondays at 9 p.m. ET). Her passion for social media marketing has made her a regular conference speaker at events like ClickZ Live, and Search Marketing Expo. She has also been a featured guest on Webmaster Radio and several industry Hangouts on Air.
Michelle Stinson Ross
Michelle Stinson Ross