Is your business providing the most responsive customer service possible? Consumers are making decisions every day based on social media interactions. Social platforms like Facebook and Twitter aren’t just for brand exposure and marketing. These two-way communication tools are becoming the option of choice for customers who have issues or questions.
This infographic, produced by Desk.com, highlights the customer service opportunities that social media offers businesses both large and small. Scroll through to learn more about how many internet users are turning to social media for customer support, what demographic segments prefer help desk response via Facebook and Twitter, and how you can get more out of your business use of all things social.