Google Call Center in Ann Arbor, Michigan?
Being reported in several places today is Google’s stated intention to open a “research center” in Ann Arbor, Michigan. According to the NY Times (reg. req’d) the project will house the Google Print initiative (book digitization) and roughly 1,000 employees.
But here’s what caught my eye:
Google has been scouting the city for up to 240,000 square feet of office space, according to a report last year in The Ann Arbor Business Review. Ann Arbor was among a handful of potential cities chosen from an initial list of 50, the report said.
Most of the space would be used for a technology and call center, with about 40,000 square feet needed to house the library digitization project, which has been hindered by court challenges over copyrights.
Call center? Hmmm . . . Customer support? AdWords sales/support? There are myriad uses of call centers obviously. I’ve never called Google (other than individual Google employees) but I know that Google AdWords setup has phone support. And I know that Google has done some occasional outbound sales calling. And I know the company has account executives and phone support for top accounts.
But I wonder what this call center will be doing . . .
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Greg Sterling is the founding principal of Sterling Market Intelligence, a consulting and research firm focused on online consumer and advertiser behavior and the relationship between the Internet and traditional media, with an emphasis on the local marketplace.
Jakarta, November 28, 2008
Dear Sir,
For the past fifty years the enhancements of Computers and Information Technology (IT) have made a hugest Impact to all of our life in various ways goods or bad. And the trend that you help to set, made a technology more reliable but also affordable to most of people to get involve and educated us how to make the utmost of it.
And now the trends are more compact, reliable, sophisticated, easy to use, affordable, secure, straight forward, and the most importantly it can reduce the cost, time, energy, and earth resources that we use.
Sir I’m not an expert, but I had an experience in IT ( Network Concept) and I see a market niche that we can accommodate, since year 2002 I had a concepts and premonition of the trend movement in IT Technology. In 2005 base on the fact that the market behavior and the trend apply, and my premonition is correct. Base on market growth on PDA and Smart Phone (SP) , I’m certain that my concept can apply perfectly combining with Camera, 3G technology, Wifi and more reliable ROM, RAM and bigger processor in almost every PDA and SP now a days. .
Why PDA or Smart Phone, because they are miniature of computer and with today technology, they’re more sophisticated and reliable gadget with more powerful hardware and software, in a few years or decade I’m sure PC right know will be just like today PDA/SP. With small adjustment we can make a tool that can accommodate and expand our needs.
With this our tunes gadget it can make a huge impact in our life and we can set a new trend or a new path in IT technology. Not only you can get more profit and accomplishments to your company but also we can make different and a legacy to our children.
At this moment I have seventh concept for your recommendation and more to come, it’s a working progress, because so many opportunities and possibilities we can make or create to this kind of equipment.
With our gadget we can revolutionize the way we communicate, Banking, birocracy at the government, nation or even the whole world. There so many possibility and improvement that we can do in many different aspect and in many different ways.
This kind of tools is like a legos we can make so arrangement and possibility, and also we can drive the market or even educate them to our point of view.
As we all know the purpose of technology is to make our life easier, why don’t we add it security and reliable in it, and the technologies is in our hand.
In the worlds full of competitions we have to be agile to our competitors, maybe with my outside perspectives and my experience as a customers or user, my input might be useful for your considerations.
And I think the world is ready to receive it, because the Software and Hardware is ready. And The user not only ready but also eager the be stunt.
Sir I think with your capabilities, recourses and network, It’s not only a dream but it is a certain reality.
Sincerely yours,
Thom Rollick
Email address: tomrollick@gmail.com
Phone numbers: 62 21 7364362
Address: Jl.Damai PDK I, No.76, Rt.011/02,
Patukangan Selatan, Jakarta Selatan
Jakarta 12270, INDONESIA
Interesting that Google is diversyfying steams of revenue in areas not commonly known to Google…by the average internet user. Would be interestig to see how Google benefits during the corrent economic arena.
Greetings of the day,
I belong to India have a dream to work with google call center,
after lots of search i disembark on this innovative opportunity.
My request is to help me to get job in google call center.
i m diploma Engg. having over two years of experience in BPOs
Quick & optimistic reply anticipated…
Best regards,
Jafar Patel.