http://www.searchenginejournal.com/customer-service-the-man-behind-the-conversational-curtain/12376/ Wed, 15 Feb 2012 00:21:59 +0000 hourly 1 http://wordpress.org/?v= http://www.searchenginejournal.com/customer-service-the-man-behind-the-conversational-curtain/12376/comment-page-1/#comment-1271259 Beaded Door Curtain Sun, 11 Apr 2010 12:33:45 +0000 http://www.searchenginejournal.com/?p=12376#comment-1271259 Awesome post. Customer service is importance for long term business running. Awesome post. Customer service is importance for long term business running.

]]> http://www.searchenginejournal.com/customer-service-the-man-behind-the-conversational-curtain/12376/comment-page-1/#comment-1238971 Beaded Door Curtain Sun, 11 Apr 2010 07:33:45 +0000 http://www.searchenginejournal.com/?p=12376#comment-1238971 Awesome post. Customer service is importance for long term business running. Awesome post. Customer service is importance for long term business running.

]]> http://www.searchenginejournal.com/customer-service-the-man-behind-the-conversational-curtain/12376/comment-page-1/#comment-1107515 Yu Yu Din Mon, 10 Aug 2009 08:05:30 +0000 http://www.searchenginejournal.com/?p=12376#comment-1107515 Companies need proper SM tools to engage customers. The disconnect between customer service, marketing, and accounts departments are apparent when your workforce is either not savvy enough or don't have the right tools. That's why the management needs to be proactive and make sure there are no bottle necks in communication. Unfortunately, there's only a few companies which has savvy managers who really "get" social media and how it can be leveraged. A lot more work needs to be done to establish a best practice. Companies need proper SM tools to engage customers. The disconnect between customer service, marketing, and accounts departments are apparent when your workforce is either not savvy enough or don’t have the right tools. That’s why the management needs to be proactive and make sure there are no bottle necks in communication. Unfortunately, there’s only a few companies which has savvy managers who really “get” social media and how it can be leveraged. A lot more work needs to be done to establish a best practice.

]]>