Why Your Company Needs Social Media: Sales, Retention & Customer Service There are case studies abound of how big brands such as Zappos, Jet Blue, Comcast, etc. have put social media into action and the success that they’ve had with it. Can small businesses be just as successful using social media? Absolutely! There are many …

(The second post from SEJ collaborative Social Media Series for Business Operations) Incorporating a social media strategy into your overall online marketing/business strategy has become essential: but finding that balance where your social media activities are the wings beneath your business success, yet aren’t floating you up out into the stratosphere is difficult. An area …

How have companies with more than 1,000 employees been faring with employees and their social media use? According to multiple recent studies, it appears that many companies have encountered problems and these problems are escalating. Consider these results from a recent Proofpoint study examining how companies are managing their employees’ social media behavior: 17 percent …