It’s been a year since one of the persons I know well was attacked in social media and had to struggle with the consequences. Imagine a successful top-level manager (let’s call him John) who’s good at achieving his goals, but probably not so good at building strong relationships with his colleagues and subordinates. However, John …

Michelle Stinson Ross

On Monday February 4th, devotees of chatting in 140 or less gathered to discuss Pinterest marketing tactics with the super-sweet, Jennifer Cario (@JenniferCario).  Jennifer is a 15 year industry veteran and President of SugarSpun Marketing.  She is also the author of recently released Pinterest Marketing an Hour a Day. Here is her take on all …

Michelle Stinson Ross

Authorship, hangouts, circles?  What is all the buzz about and why do webmasters, SEOs, and business owners need to pay attention?  The super savvy marketers at Digital Always Media know, and they have created an excellent blog series about the why’s and how’s of Google Plus. First, long-time SEO and blogger, Jim Hedger, gives us a look …

Michelle Stinson Ross

Is your business providing the most responsive customer service possible?  Consumers are making decisions every day based on social media interactions.  Social platforms like Facebook and Twitter aren’t just for brand exposure and marketing.  These two-way communication tools are becoming the option of choice for customers who have issues or questions. This infographic, produced by …

Michelle Stinson Ross

Have you ever gotten a Facebook friend request from something other than a person?  I have… several times… recently.  There are countless businesses operating in Facebook as user profiles rather than pages.  In the early days, those enterprising business owners that could see serious potential in Facebook had no option but to launch a profile for their …