Here’s something you won’t hear everyday, I deactivated my Facebook account last night. While that’s news on its own, there’s more. I didn’t do it because I’m dissatisfied with Facebook and it isn’t a permanent thing, rather perhaps I did it because I’m too satisfied with Facebook. I simply found myself spending too much time on Facebook when I should have been writing, or working on my startup, so I went into my Facebook account settings to disable the account. Here’s what happened next.

People in the marketing profession are often instructed to speak their customer’s language. While no one doubts value of the above it is rarely defined how one might actually do it. So let’s see if we can’t breathe new life into this old maxim. Why is it important to speak a customer’s language?