How Net Promoter Score (NPS) Can Differentiate Your Search Marketing Agency
Last month I attended a SEMPO New York networking event that featured an "In-House versus Agency" debate, in which the debaters argued the benefits of each model. After the debate, I was speaking with one of the agency panelists, and we discussed the challenges agencies face differentiating themselves from their competitors given the number of search marketing agencies in the market today. A key point that is often overlooked from my perspective is that differentiation...




