I too have a gripe with AOL, but it has to do with AOL overcharging, and not being willing to refund these overcharges.

I AM SEEKING OTHER AOL CUSTOMERS who may have also been overcharged in the same way.

I want to hear from others who have or had an AOL minimum account who were paying $14.99 per month and who didn’t know that AOL reduced that fee to $9.99 as far back as 2006, but continued to charge their credit cards or bank accounts $14.99?

I learned about the lower charge about a year after it happened, and called AOL and asked for the overcharge to be refunded. A person at AOL with a foreign accent told me he couldn’t do that, because it was my fault that I didn’t call and ask for the reduction. He did, however, say he could reduce the fee to $9.99 going forward, and I could call the AOL legal department and ask them for a refund.

I asked to be transferred to that department, but the AOL agent said he couldn’t transfer me, and gave me a number to call. I tried repeatedly for several weeks and only got a

“all agents are busy assisting other customers; your call will be answered in the order it was received,” which call was never answered even though I waited up to 15 minutes. Obviously that legal department did not have enough agents to handle the load.

Finally I gave up and told my credit card company to stop honoring AOLs charges, which it did.

I thought that was the end of it, but recently I received another call from a person with a foreign accent telling me my AOL account was in arrears by many hundreds of dollars, and they were calling to collect. I told that person I was not anymore an AOL customer and that if they wanted a fight, I would find every AOL customer with the same complaint about overcharges and would file a class action lawsuit to recover all overcharges of all similar cases.

So I am looking for former AOL customers or even those who are still AOL customers who were either:

A charged $14.99 when the fee should have been reduced to $9.99, or;

B. are still paying $14.99 because they didn’t know AOL had reduced the fee for that level of service.

I want to engage an attorney to investigate this, and I plan to tell him that I will give him 100% of whatever I allegedly owe to AOL, just to get even with AOL for this fraudulent practice.

Please reply to this message or contact me at

RHBernard@yahoo.com

Leefeller

Is AOL the next US corp going down ????

Probably not before their executives take the money and run… in the meantime they’ve got access to millions of US debit/bank cards..my guess is that this company is on it’s way out. Judging by their current customer service policies – which can best be described as ” don’t like it – tough” I’d say a big rip and run is in progress.